Refund policy

At Intensity Coffee, we are committed to delivering high-quality coffee products. If you are not completely satisfied with your purchase, we’re here to help.

Returns

Due to the perishable nature of coffee, we can only accept returns for products that are damaged, defective, or incorrect upon delivery. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order.

Refunds

Once we receive and inspect your return request, we will notify you of the status. If approved, your refund will be processed to your original method of payment within 5–10 business days.

Non-Returnable Items

 - Opened coffee bags

 - Used products

 - Gift cards

 - Clearance or promotional items

How to Request a Return

Please contact us with your order number, photos of the product, and a brief explanation of the issue.