Frequently Asked Questions

Find answers to common questions about our coffee and process

What does Intensity mean?

Intensity is about flavour and character, not caffeine strength. Each coffee has an Intensity Level from 1–5 based on body and boldness — Forge (5) is bold and punchy, Core (4) is smoother, and Calm Decaf (3) is gentle. Each coffee is also clearly labelled as Caffeinated or Decaffeinated, so that's never in question.

Which coffee should I start with?

Forge is built for mornings that need momentum. Core is smoother and rounder for the afternoon. Calm Decaf is a gentler, decaffeinated option for evenings. If you want to try all three, The Intensity Set covers the full arc.

Is Calm Decaf decaffeinated?

Calm Decaf is fully decaffeinated using a sugarcane process. Like most decaf coffee, it retains only trace amounts of caffeine — it's the one coffee in our range where that difference is the deciding factor.

What is The Intensity Set?

The Intensity Set bundles Forge, Core, and Calm Decaf together — morning, afternoon, and evening in one order. It's the easiest way to try the full range at a bundle price.

Can I build my own subscription?

Yes — use Build My Subscription to pick your own size, grind, and quantity for each coffee independently, then choose one delivery frequency for the whole box. Subscribing saves 20%, and including any 3 coffee bags unlocks an extra 6% bundle discount.

What grind options are available?

Every coffee is available as Whole Bean, Cafetière, Filter, or Espresso grind, selectable on each product page.

Do you roast to order?

We roast to order, not in advance. Your coffee is roasted after you place your order and dispatched within 48 hours — it's never sitting on a warehouse shelf for weeks like most big coffee brands.

How should I store my coffee?

Store your coffee in an airtight container away from light, heat, and moisture. Avoid refrigerating as it can introduce moisture and odors.

Why do you ship in 250g bags?

Coffee starts losing its freshness the moment a bag is opened. So whatever size you order, we hand-pack it in 250g bags — 500g arrives as 2 bags, 1kg as 4. Open one at a time and every bag tastes as fresh as the first.

What is your return policy?

If you're not satisfied with your purchase, contact us within 7 days for a replacement. We're here to make it right.